Easily manage your account, pay bills, and earn rewards with the redONE 1App.
After the removal of our 3G Services, subscribers are required to turn on VoLTE (Voice over LTE) on their 4G supported phones to receive calls, SMS and surf the network.
For Android Devices:
For Apple Devices:
For iPhone devices running on iOS 17 and above, the option to toggle VoLTE has been turned off. Users are not required to manually enable or disable it on their devices, as it is automatically managed by the system, depending on the network carrier’s support and network conditions.
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If you are having issues with your number port-in request, you may contact us through our Sales Support.
There will be instances where our Sales Support Officer will contact you for Mobile Number Porting (MNP) document resubmission. This is an official redONE Mobile email address.
If you are an Apple (iOS) user, these charges come from the activation of iMessage and FaceTime. Both services involve incurring a cost for sending an international SMS message. This SMS is sent in the background by your iPhone (to Apple’s servers in the UK) when setting up these services. For all international SMSes originating from Singapore, redONE charges a $0.15/SMS sent. Roaming charges will apply if the SMS is not sent out from Singapore.
Moreover, when a user tries to activate iMessage, a popup message will appear citing that the carrier may charge for messages used to activate iMessage.
From time to time, Apple may prompt out a message to reactivate the iMessage or Facetime service. Clicking OK will allow Apple to send another international SMS message to the UK servers again. Some situations where Apple may prompt out the reactivation message are when you swap SIM Cards, lose network connectivity, or enter flight mode for an extended period of time and reconnect. This is an Apple service, and to prevent these charges from happening in future, we advise that subscribers no activate the iMessage and Facetime functions.
For Android users, when you access to the Google Play Store and download paid applications via mobile data, Play Store will prompt out different payment methods for you to pay for the app.
If you select StarHub billing, a silent SMS will be sent out to the Google servers, the payment for the app will appear in your phone bill at the end of the month. In addition, the silent SMS that was sent is considered an international SMS. For all international SMSes originating from Singapore, redONE charges a $0.15/SMS sent. Roaming charges will apply if the SMS is not sent out from Singapore.
Did you receive a call requesting your details? If you did not provide information on the call but want to make a report, you may submit it online at www.police.gov.sg/iwitness.
You may also report a Scam message or call on the Scamshield* app or 1799.
We have many reasons why you should choose us, but here’s a condensed version: we have one of the lowest-priced postpaid plans in Singapore, and you can enjoy seamless roaming in Singapore, Malaysia, Thailand and the rest of ASEAN.
1Refer to Fair Usage Policy
You can sign for a redONE line via 2 ways:
We do not offer eSIM at the moment.
We do not offer 5G at the moment. However, the team is working hard to offer this soon! Keep a look out for our updates.
MNP stands for Mobile Number Portability, another term for a “Port-in” request. It is the process of porting your existing number to redONE Mobile.
Yes, you may do a Port-In Request at any of our Partners. Our friendly partners will guide you through the process. However, do note that port-ins can only be done for Postpaid numbers. If you have a prepaid number, you are required to convert it to a Postpaid number under the existing telco in order to port in to redONE Mobile.
If you have a prepaid number, you are required to convert it to a Postpaid number under the existing telco in order to port in to redONE Mobile.
We understand that people (and telecommunication companies) sometimes make mistakes. We will be glad to sign you up. All we ask is a deposit in accordance to the plan that you have registered for.
An MVNO is a Mobile Virtual Network Operator. “Virtual” means we do not have our own mobile network and we use the network capacity of a major local provider. However, we do everything else ourselves, such as product design, customer service, billing, marketing and etc. We are a relatively new company and introduced into the Singapore market in 2019.
redONE has 1 billing cycle per month, the 1st of each month. The first bill will be pro-rated accordingly, depending on the day of activation.
E.g. If you signed up for a mobile line on 7th May 2023, your first bill cycle will run from 7th May – 31st May 2023. The following bill will run from 1st June – 30th June 2023, and so on.
From 7 Sept 2021 onwards, upon registration of the mobile line, there will be a SIM Card fee of $10 and a 1st month payment of your subscription plan required. These fees are payable upfront and non-refundable. The 1st month payment of your subscription plan will cover for the 1st month bill. Any remaining will roll over to cover the fee for the following month.
Our $30 registration fee will be waived till further notice.
Our bills are sent via email and accessible through our redONE 1App. However, you may request for a paper bill at a fee of $5/bill.
Payment of bills can be done online – through our redONE 1App. Alternatively, you may walk in to any of our partners’ shop to make payment in cash/card, or apply for GIRO payment with your respective providers. Note: As GIRO payment takes some time for the bank to process, please continue paying your bill through our partners till you receive a confirmation from us that your GIRO is in place.
Basic Internet will kick in when your local data bundle is fully utilised, and your internet speed will be throttled down to 512kbps. This is to prevent bill shock for our subscribers.
To gain access to high-speed Internet again, you can purchase a data add-on via our 1App. Alternatively, when the billing cycle resets on the 1st of every month, subscribers will have access to high-speed Internet from their bundle again.
With redONE’s 4G network, VoLTE ensures crystal-clear voice calls with faster call setup times, reduced background noise, and improved call quality compared to traditional voice calls over 2G or 3G networks. VoLTE also ensures that you will still be able to access mobile data while on a call.
VoLTE is automatically available for all redONE subscribers; however, you need to ensure that you have a compatible device supporting VoLTE. You can activate your VoLTE through your devices native Settings App, usually under the Mobile Data selection.
Our current promotion is as follows:
For other promotions, visit our Promotions tab.
Simply download and print this Letter of Authorisation (LOA), and fill in the details accordingly.
Do also ensure that the relevant documents are prepared for our Partners to perform the transaction.
Copyright © redONE Pte Ltd (201615371H). All rights reserved.
Copyright © redONE Pte Ltd (201615371H). All rights reserved.
