• The Services are designed as a shared service and customers’ activities will have an impact on other users using and sharing the same network. To ensure fairness and a good user experience for all redONE Mobile subscribers, redONE Mobile has introduced and implemented a Fair Usage Policy, effective 1 May 2019.
• This Fair Usage Policy (“Policy”) is designed to ensure that the Services received by the vast majority of customers are not negatively impacted because of extremely heavy usage and abuse by a minority of customers. redONE Mobile shall continuously monitor network performance and may control the amount of free voice calls or the mobile data access rights of identified heavy users.

• “Free unlimited on-net minutes”, the ‘unlimited free on-net calls’ are granted as part of normal everyday mobile voice usage for individual consumers, and capped at 1,000 outgoing minutes, to be used locally to other Singapore landlines and mobile lines only.
• “Unlimited minutes”, the unlimited minutes are granted as part of normal everyday mobile voice usage for individual consumers, and capped at 10,000 outgoing minutes, to be used locally to other Singapore landlines and mobile lines only.

This service shall not be re-sold, rented or utilised in any other way except as an individual making calls to other redONE Mobile users in the course of a normal day’s activities and in line with average on-net call frequency and minutes per month. Customers who are found to be abusing the service, with on-net outgoing call volumes exceeding 1,000 minutes and/or 10,000 minutes a month, and/or incoming call volumes exceeding 10,000 minutes per month, may have their rights to free calls suspended, or subsequent calls beyond the respective limits will be charged to the customer at the prevailing domestic off-net call rates. redONE reserves the right to implement and enforce this policy, and modify or amend this 1,000 minutes or 10,000 minutes, threshold if average on-net call volumes across the entire postpaid customer base increases, or decreases, over time.

For example, if you subscribe to the Amazing8 Plan, and exceed the monthly bandwidth volume allocation of 5GB, redONE Mobile will throttle your data access speed to a maximum of 128kbps, depending on user’s location and current network conditions. To continue to have access to high-speed data, customers may purchase additional data bundles. For the subsequent month, your data volume allocation will be reset, enabling you to enjoy the initial speed allocation as per your subscription.

Without limiting to the foregoing, redONE Mobile, on a goodwill basis, may take the aforesaid measures by prior notification to you in the following circumstances: If you have reached 80% of the monthly allocation volume, depending on package or plan which is subscribed, an SMS notification will be sent to you; If you have reached 100% of the monthly allocation volume, an SMS notification will be sent to you as well.

As with the original allocated volume, all additional volumes purchased shall be valid only until its’ add-on expiry date and beyond such dates, all unused volumes shall automatically expire and cannot be carried forward to the next month. On the bill cycle date, customer’s speed will be reverted to the original subscribed speed and the volume will be reset to the original allocated volume of 5GB or any other volumes as per package subscribed.

Notwithstanding the above, if you fail to receive any notification from redONE Mobile, redONE Mobile will still proceed to manage your speed and bandwidth if you have exceeded your volume allocation. Therefore, you must take the necessary measures to constantly monitor your usage. redONE Mobile reserves the right to review upwards or downwards the volume allocation and speeds depending on package or plan without prior notice as per the above table. Nevertheless, such reduction or restriction of speed or bandwidth will not limit or stop your activities or usage of the Service.

The data volume calculation shall take into consideration of ALL activities carried out by you including those knowing or unknowingly done under the Service. The responsibilities and onus of proving shall be on you to ensure that the Devices which are free from all viruses, spybots and malwares when using the Service. redONE Mobile reserves the right to release any information if it is required to do so by any law, regulatory body or court of law.